Believing is Seeing

Believing is Seeing

[DISPLAY_ULTIMATE_SOCIAL_ICONS] Data collection and its use surrounds us. Our mobile phones trace where we live, work, buy our groceries, and visit friends. Today’s trip to some online shopping sites shows me ads for puppies (my children want a dog and they did a pet...
How to Keep Score

How to Keep Score

In this age of Yelp, TripAdvisor, and Amazon, product reviews greatly influence the items consumers purchase. Anyone who regularly buys online understands over time the validity of various product reviews and learns how to apply a personal algorithm to cut through to...
Putting the Patient in CRM

Putting the Patient in CRM

OpenTable. TripAdvisor. Angie’s List. Healthgrades. No person or organization maintains immunity from scrutiny by consumers. Although reviews can deliver either positive words or embarrassing comments, they surely capture the attention of both the reviewer and the...
Relationships Matter

Relationships Matter

Edward Shin, MD, CEO, Quality Reviews is co-author of this article   Yelp. TripAdvisor. Angie’s List. Healthgrades. No person or organization maintains immunity from scrutiny by consumers. Although reviews can be both uplifting and embarrassing, they surely...