How to Keep Score

How to Keep Score

In this age of Yelp, TripAdvisor, and Amazon, product reviews greatly influence the items consumers purchase. Anyone who regularly buys online understands over time the validity of various product reviews and learns how to apply a personal algorithm to cut through to...
Putting the Patient in CRM

Putting the Patient in CRM

OpenTable. TripAdvisor. Angie’s List. Healthgrades. No person or organization maintains immunity from scrutiny by consumers. Although reviews can deliver either positive words or embarrassing comments, they surely capture the attention of both the reviewer and the...