Living and Working in Two Worlds

Living and Working in Two Worlds

In 1876, Alexander Graham Bell offered to sell his patent for the telephone to Western Union for $100,000. After careful consideration the company rejected Bell’s offer. They replied that they could see no good reason why people would want to speak to each other...
How to Keep Score

How to Keep Score

In this age of Yelp, TripAdvisor, and Amazon, product reviews greatly influence the items consumers purchase. Anyone who regularly buys online understands over time the validity of various product reviews and learns how to apply a personal algorithm to cut through to...
Accurately Predicting the Future

Accurately Predicting the Future

Joe Maddon, the Cubs manager, is chomping on the end of his water bottle. It is the bottom of the ninth inning and Fenway Park is a screaming madhouse. It is game seven of the 2015 World Series and the Cubbies have a one run lead over the Boston Red Sox. With two men...
Patient Driven Staffing Levels

Patient Driven Staffing Levels

For more than 50 years, the Boston Ballet entertained audiences around the world with classical dance such as Swan Lake and the Nutcracker. As information technology advanced, the Boston Ballet deployed numerous systems to manage ticketing, payroll and personnel...