To best understand the failures of the bill, it is important to understand its shifting of incentives that were modified by ACA.
Continue readingWhy Reform Legislation Won’t Solve Healthcare’s Ills
Tag: consumer
How to Keep Score
Although it is obvious that the difference between a 90-point and 89-point wine is insignificant, and the higher-scored wine may potentially be inferior depending on our intended use, the price difference to the consumer for the higher-scored wine can easily exceed $30.
Continue readingPutting the Patient in CRM
Linking a care delivery episode to a patient’s perception of delivered services offers a view of how successfully an organization is satisfying the needs of patients.
Continue readingStrategic Operational Plans
Standing up in a canoe is hard enough. Standing up in two canoes with one foot in each while traveling through Class 4 rapids is mind-boggling. Class 4 rapids are defined as “intense, powerful but …
Continue readingRelationships Matter
Patients with sub-par experiences often post negative comments on one or more social media platforms to express their dissatisfaction. These posts then form the building blocks for a provider’s online reputation.
Continue readingThink Like a Retailer
The sophistication of data collection and analytics tools for tracking consumer behavior expanded with technological advancement and broader distribution of consumer technology.
Continue readingPatient-Centered Workflow
“Every system is perfectly designed to achieve exactly the results it gets.”
Continue readingLeverage Clinical Decision Support
Good clinical decision support tools can improve outcomes and cut costs. However consumerism evolves, it will surely play an important role in the delivery of health care. Only organizations that adjust to this sea change, through innovation and emphasis on consumer issues, will survive.
Continue reading