Bacchus and Healthcare

Bacchus and Healthcare

Showing great wisdom, our mothers cautioned us to never judge a book by its cover. Yet, when we purchase wine, we often look for the fancy label design, interesting back label story, or colorful capsule covering the cork. That said, most wine drinkers use price as the...
WhatsApp Lessons to Engage Patients

WhatsApp Lessons to Engage Patients

Information technology has achieved some amazing changes in consumer behavior. Over the last 20 years, companies have decreased their costs simply by transferring the work previously done by employees to consumers. For example, think about the last time you took an...
At All Cost?

At All Cost?

During the dot-com boom, many new companies based their business plans upon the volume of website visits. The revenue models assumed that by capturing the attention of users as measured by clicks on the company website, the organizations would generate wild profits...
Our Tower of Babel

Our Tower of Babel

The Bible describes why humans speak so many languages: The narrative of the city of Babel is recorded in Genesis 11:1-9. Everyone on earth spoke the same language. As people migrated from the East, they settled in the land of Shinar. People there sought to make...
Care Collaboration in a Value-Based World

Care Collaboration in a Value-Based World

A successful transition to value-based reimbursement depends on getting people and technology working intelligently and efficiently together. The dramatic shift to value-based reimbursement requires all providers to completely disrupt their care processes and...