Strategic Operational Plans

Strategic Operational Plans

by | May 20, 2015 | Healthcare IT

Standing up in a canoe is hard enough. Standing up in two canoes with one foot in each while traveling through Class 4 rapids is mind-boggling. Class 4 rapids are defined as “intense, powerful but predictable rapids requiring precise boat handling in turbulent water....
Getting Ahead

Getting Ahead

by | Mar 20, 2015 | Healthcare Policy

Update: Although it has been more than six years since I wrote this piece, the key principles still are relevant today. We must move to the cloud, We must facilitate interoperability. We must apply analytics. We must embrace evidence-based guidelines for both clinical...
Relationships Matter

Relationships Matter

by | Jan 20, 2015 | Archives

Edward Shin, MD, CEO, Quality Reviews is co-author of this article   Yelp. TripAdvisor. Angie’s List. Healthgrades. No person or organization maintains immunity from scrutiny by consumers. Although reviews can be both uplifting and embarrassing, they surely...
Still Babbling

Still Babbling

by | Jan 19, 2015 | Healthcare IT

Update: In the more than seven years since I wrote this article, healthcare information technology tools continue to struggle to achieve robust interoperability. Fortunately, through efforts of the Office of the National Coordinator for Healthcare Information...
Think Like a Retailer

Think Like a Retailer

by | Nov 20, 2014 | Analytics

It is all about the consumer. With more than 68% of the U.S. economy driven by consumer spending, retailers clearly know how to identify and motivate consumers to take action (YCharts). Techniques and information technology tools utilized by these organizations offer...